Our Commitment to Your Kite-Flying Journey
At Premier Kites Store, we understand that every breeze deserves the perfect kite. From our beginner-friendly 6.5-foot deltas to our professional-grade 56-inch models, we’re committed to ensuring your aerial adventures begin with confidence and end with satisfaction.
Shipping Information
Order Processing Time
We carefully prepare each kite for its journey to you. All orders are processed within 1-2 business days after payment confirmation.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx | Faster delivery worldwide |
| Free Shipping | FREE (orders over $50) | 15-25 business days after shipment | EMS | Budget-friendly option |
Please Note: Delivery times are estimates and may vary based on destination. We ship globally, with exceptions for some Asian countries and remote locations where shipping may not be available.
Returns & Exchanges Policy
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your kite meets your flying aspirations.
Conditions We Accept Returns/Exchanges For
- Product arrives damaged or defective
- Wrong item was shipped
- Item is in original condition with all tags and packaging
- Product has not been used or flown
Non-Returnable Items
Due to the specialized nature of certain kite models, the following items cannot be returned or exchanged unless they arrive damaged or defective:
- Custom or personalized kites (including select models from our Accent and Accent Seasons collections)
- Opened safety equipment or accessories
- Kites that show signs of use, wear, or have been flown
Step-by-Step Return Process
Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
We’ll respond within 1-2 business days with a Return Authorization Number and shipping instructions. Do not ship items without this authorization.
Place the kite in its original packaging with all included materials. Include a copy of your order confirmation or packing slip.
Send your return to:
Premier Kites Store – Returns
4940 Fuller Road
Montgomery, AL 36110 USA
Note: Return shipping costs are the responsibility of the customer unless the return is due to our error.
Refund Information
Refund Processing Time
- Once we receive your return, please allow 3-5 business days for inspection and processing
- Refunds will be issued to your original payment method
- You should see the refund in your account within 7-10 business days after we process it
Refund Method
Refunds are processed through the same payment method you used for purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your card
- PayPal: Refunded to your PayPal account
The refund amount will exclude original shipping costs (unless return is due to our error) and any applicable restocking fees for damaged or used items.
Exchange Process
Prefer a different kite? We’re happy to help you exchange for another model from our extensive collection, whether you’re looking to upgrade to our spectacular 56-inch Flo-Tail Deltas or try our popular 12-foot Box Deltas.
Exchange Options:
- Size exchanges (upgrade or downsize)
- Model exchanges within the same price range
- Color or style variations (subject to availability)
For exchanges, we’ll issue a return shipping label once we receive your returned item. The replacement kite will be shipped via your original shipping method.
Need Assistance?
Our customer service team is here to help with any questions about shipping, returns, or exchanges. Contact us at:
📧 Email: [email protected]
📍 Address: 4940 Fuller Road, Montgomery, AL 36110
We typically respond within 1-2 business days, matching the care and attention we put into crafting every kite in our collection.
Every breeze deserves a masterpiece – and every customer deserves exceptional service.
Thank you for choosing Premier Kites Store for your kite-flying adventures.