Our Commitment to Your Satisfaction
At Premier Kites Store, we’re dedicated to ensuring your kite-flying experience is as joyful and worry-free as possible. Just as we carefully craft each kite from our 6.5-foot beginner deltas to our spectacular 56-inch professional models, we approach customer service with the same dedication to excellence. If your purchase doesn’t meet your expectations, we’re here to help make it right.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to inspect your kite and ensure it meets your flying aspirations.
Conditions for Returns & Exchanges
We Accept Returns/Exchanges When:
- Product arrives damaged or defective
- Wrong item was shipped
- Item is in original condition with all tags and packaging
- Product has not been used or flown
Non-Returnable Items:
Due to the specialized nature of certain products, the following items cannot be returned or exchanged unless they arrive damaged or defective:
- Custom or personalized kites (including select models from our Accent and Accent Seasons collections)
- Opened safety equipment or accessories
- Kites that show signs of use, wear, or have been flown
Step-by-Step Return Process
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
We’ll respond within 1-2 business days with a Return Authorization Number and shipping instructions. Do not ship items without this authorization.
Securely package the kite in its original packaging with all included materials. Include a copy of your order confirmation or packing slip.
Send your return to:
Premier Kites Store – Returns4940 Fuller Road
Montgomery, AL 36110
USA
Note: Return shipping costs are the responsibility of the customer unless the return is due to our error.
Refund Information
Refund Processing Time
- Once we receive your return, please allow 3-5 business days for inspection and processing
- Refunds will be issued to your original payment method
- You should see the refund in your account within 7-10 business days after we process it
Refund Method
Refunds are processed through the same payment method you used for purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your card
- PayPal: Refunded to your PayPal account
The refund amount will exclude original shipping costs (unless return is due to our error) and any applicable restocking fees for damaged or used items.
Exchange Process
Prefer a different kite? We’re happy to help you exchange for another model from our extensive collection, whether you’re looking to upgrade to our 56-inch Flo-Tail Deltas or try our popular 12-foot Box Deltas.
Exchange Options:
- Size exchanges (upgrade or downsize)
- Model exchanges within the same price range
- Color or style variations (subject to availability)
For exchanges, we’ll issue a return shipping label once we receive your returned item. The replacement kite will be shipped via your original shipping method.
Return/Exchange Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Premier Kites Store Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product: [Kite Model and Size]
Reason for Return/Exchange:
[Please describe the reason – damaged, wrong item, size issue, etc.]Preferred Resolution:
[ ] Refund to original payment method [ ] Exchange for: [Specific kite model and size preferred]Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance,
[Your Name]Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at:
📧 Email: [email protected]
📍 Address: 4940 Fuller Road, Montgomery, AL 36110
We typically respond within 1-2 business days, matching the care and attention we put into crafting every kite in our collection.
Every breeze deserves a masterpiece – and every customer deserves exceptional service. Thank you for choosing Premier Kites Store for your kite-flying adventures.